1. FIRST CLEAN
On the first clean we may charge you up to double your quoted price . This depends on additional time which may be needed to get your windows cleaned.
2. HOW YOUR WINDOWS WILL BE CLEANED
Our Reach & Wash system allows windows to be cleaned from the safety of the ground using long reaching telescopic poles. A soft bristled brush is used to scrub the dirt off the glass while jets of pure water rinse the window. The pure water which has no impurities dries to a spot-free finish leaving no marks behind. Frames are cleaned every clean. Please note - if your windows have been cleaned in the past using detergents or chemicals it may take 2/3 visits using our system to remove soapy residue which may result in spotting on the windows. Please rest assured that once this is cleaned you will be happy with the results.
3. HOW OFTEN YOUR WINDOWS WILL BE CLEANED
We work on a 4 or 8 weekly schedule. We do require some flexibility on these time scales due to weather or other unavoidable factors.
4. BAD WEATHER
Rain doesn't usually affect window cleaning. If the weather is severe or causes poor standard of cleaning we will return the following day or update you by text.
5. TURNING US AWAY / GAINING ACCESS
We try to be as reliable as possible but also appreciate our customers being reliable. We make time and space to schedule you in - refusing a clean until the next month or sending us away until later that day is not an option as it wastes time and money. If one of our team is turned away we reserve the right to charge you full price and/ or cancel our service with you. If one of our team cannot gain access to the side/ rear of the property we reserve the right to charge full price for that clean.
6. COMPLAINTS
Every time we clean your windows we try to provide the best possible service. If for any reason you are unsatisfied with our work please contact us within 24 hours of the clean. We will then arrange to return and re-clean the windows. Please note - we offer a no refund policy. Any work done will be rectified if we are contacted within the 24 hour period.
7. CANCELLATION
If for any reason you are unhappy and wish to cancel our services you have the right to do so. This must be done at least 24 hours before your next scheduled clean. Please state your name, address and reason for cancelling in an email to reflectionsservices@mail.com or text 07535 592201.
8. PAYMENT
Customers joining our 4/8 weekly rounds are required to register to pay via our GoCardless link. Payment can then be collected automatically 5 days after each clean. We also except a bank transfer - this must be processed within 5 days after your clean using your address as the reference. Any customer booking one of our other services such as gutter clearing/ PVC Cleaning/ Softwashing etc are required to arrange a bank transfer on the day of the clean.
9.0 ADVERTISING
From time to time we will take before and after photographs of services provided. These photos could be used for advertising ie: facebook/ flyers. If you would prefer your property to be excluded from this please let us know via email or text message.
10. HOW YOUR DATA IS USED
Your data will be used to keep track of our services provided, to update you on new services we provide and to provide the best possible service to you.
Your details are shared with GoCardless to help manage payments but will not be used with any other companies.
We hold your details while you are our customer. If you decide to leave us, your details will be deleted after one year.
More information about your rights can be found on https://www.gov.uk/data-protection
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REVIEWS
We would greatly appreciate each of our customers taking the time to leave us a review on our services provided. This not only helps us understand and provide better services but gives potential customers an insight into our work ethic. Please do so by using the link below
https://www.facebook.com/Reflectionsservicesltd/
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